Q.I want to sign my friend up for this event. Is that OK, and how can I do so?
A.No we can not.
It’s difficult to sign other player because we have a technical problem.
Of course, we understand that we know it can be fun to purchase GP registration as a gift for someone else as well. However, we can not do in Chiba. 

Q.I chose "the bank transfer" payment by mistake! I want to change payment to credit card payment.
A.Yes.
You can change payment to credit card payment. https://ssl.bigmagic.net/

Q.I filled out information else incorrectly when I registered. What should I do?
A.No problem.
Until July 17th, you can e-mail taikai@bigmagic.net for correction.
If you have received confirmation mail, please inform us your registration number too.
After July 17th, you can change your information onsite. Please come to main event judge station during Friday 15:00-20:00 or Saturday 8:00-8:30

Q.How can I cancel?
A.Contact us.
To:taikai@bigmagic.net
*Please write your "registration number" , "name" and "DCI number" 
We will receive to your mail and refund.
But be careful, the rate of refund will depend on the date you received your email.

100% refund, until July 17th
50% refund, July 17th-19th
0％ refund , After July 20th
And the fee generated at the time of refund will be borne by the customer.

Q.Is on-site registration available?
A.We offer on-site registration on Friday at our Grand Prix events , but online registration is your best bet.

You must need to have your DCI number for your registration on main event.
Please check it and create DCI number if you don't have.
https://accounts.wizards.com/

Q.When will you collect to the weaver?
A.The weaver can be confirmed at the time of registration. Once you agree, it is over.
*Minors must have a parent of guardian's signature on these forms. 
Download of Consent and Release is here. And Minors hand in the “information counter” until Saturday 8:45.

Q.When can I get Promo?
A.Promo card《Mutavault》are distributed on player meeting on Sat 9:00 AM or the Sleep in Special Check-In Area if you have Byes. The Area will be open around 9:30 AM

Q.If I register but can't attend on Saturday, can I still get the promo?
A.You can get promo when you came to the venue during Grandprix Chiba 2018. Please go over to the "information counter".
But we can not ship promo to you.

Q.I won prizes in the main event of one of your Grand Prix events. How will I receive my prizes?
A.Wizards of the Coast is responsible for all Grand Prix main event prizing. All prizes are paid through i-Payout. Learn more here:"Prize Payment Announcement or log into your Wizards Account at accounts.wizards.com to make sure your information is up to date.

Q.When does the Main Event starts? What if I have byes?
A.All our Grand Prix Main Events begin at 9 AM with the Player Meeting. If you have byes you will have free Sleep in Special, so you don't need to attend the Player Meeting

If you have byes at a SEALED Grand Prix: you will need to check in at our Sleep-In Special checkin station before your first round of play with enough time to build your deck. 

If you have byes at a CONSTRUCTED Grand Prix: you can show up before the recommended times.

If you do have byes, we recommend that you arrive at the venue at or before the following times based on your number of byes:
1 bye: 10 AM
2 byes: 11 AM
3 byes: 12 PM
As a reminder, these times are only a suggestion, and it is your responsibility to arrive with enough time to build your deck before your first round of play.

Q.When does the Main Event Day 2 starts?
A.Day 2 starts at 9AM sharp! Make sure you get to the venue a little earlier to make sure you are not late for the start!

You must need to have your DCI number for your registration on side event.
Please check it and create DCI number if you don't have.
https://accounts.wizards.com/
Q.Can I participate in multiple tournaments?
A.No, you can't. You will be asked to withdraw from the tournament and choose only one.

Q.When I was registration, staff said "Please activate your DCI number to wizards account ". What should I do?
A.Do you have activation code with your DCI number?
If yes,please activate your DCI number.
https://accounts.wizards.com/
If no, you should contact "customer support" about your activation code.
https://magic.wizards.com/en/myaccounts/FAQ

Q.When will Planeswalker Point be added?
A. It is generally within 1 week.

Q.I noticed that the multiples magnification of points is different. What should I do?
A.Some event will be reported by multiplier 1x, and then it will be changed to multiplier 3x. This process takes about 1 week.
If the point multiplier has not been corrected after 1 week, please contact us.
taikai@bigmagic.net

Q.1 week has passed but Planeswalker Point are not added. What should I do?
A. There is a possibility of registration mistake of DCI number。please contact us.
taikai@bigmagic.net